Shipping Policy

1. Fulfilment and Dispatch

All orders are processed and dispatched from our primary operations facility: 63 Jln Pemimpin, #02-09 Pemimpin Industrial Building, Singapore 577219. We collaborate with international carriers (DHL, FedEx, UPS) to ensure efficient delivery to our European clientele.

2. Delivery Timeframes

Standard transit time to European destinations is 5 to 12 business days. Please note these are estimates based on standard carrier performance and may be influenced by external factors (e.g., customs clearance).

3. Duties and Taxes

Depending on your local jurisdiction, your order may be subject to import duties and taxes. These costs are the responsibility of the recipient. Please consult your local customs office for further information.

4. Order Tracking

To ensure transparency, we provide automated tracking updates via email at key milestones, including dispatch, transit, and local delivery.

5. Delayed Deliveries & Risk of Loss

If an order exceeds 12 business days, we will initiate a formal investigation with the carrier. Depending on the outcome, we will provide a full refund or a replacement shipment. Once the parcel is delivered to the designated address and confirmed as received by the carrier, the risk of loss passes to the customer.

6. Shipping Accuracy

Please ensure your delivery address is accurate at purchase. We are unable to redirect parcels once they have been dispatched.

7. Contact Information

For shipping enquiries, contact us at trouser@pantsgrippro.com or +65 62599928.

Company: EZ Living Pte Ltd

Registration: 200102050W