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Return to shopPayment and Billing
- What payment methods do you accept? We use Stripe as our primary payment processor to ensure all transactions are secure and compliant with international banking standards.We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, alongside secure digital wallet solutions.
- Is my payment information stored on your website? We do not store your full payment card details on our servers. All transactions are securely processed through Stripe’s encrypted infrastructure.
Shipping and Delivery
- What are your standard shipping times? We partner with international carriers such as DHL, FedEx, and UPS. Our standard delivery timeframe is 5 to 12 calendar days.
- How can I track my order? Automated tracking updates are sent to your provided email at key stages—including dispatch, arrival at transit hubs, and local delivery.
- What happens if my order is delayed? If a delivery exceeds the expected timeframe, we will initiate a formal investigation with the carrier. Depending on the outcome, we will resolve the issue through a full refund or a replacement shipment.
Returns and Refunds
- What is your returns policy? In accordance with European consumer protection regulations, customers in Europe are entitled to a 14-day “Right of Withdrawal.” Please contact us at trouser@pantsgrippro.com within 14 days of receipt to initiate your request.
- What if my item arrives damaged or with a defect? Should an item arrive damaged, please notify us immediately via email with photographic evidence. Once verified, we will arrange for a replacement or a refund. In these cases, returning the physical item is typically not required.
General Enquiries
- How can I contact your team? For any enquiries, please reach out via email at trouser@pantsgrippro.com. We endeavour to respond within 24 hours.
Corporate Information
- Company Name: EZ Living Pte Ltd
- Registration Number: 200102050W
- Office Address: 63 Jln Pemimpin, #02-09 Pemimpin Industrial Building, Singapore 577219
- Telephone: +65 62599928