Refund & Returns

At pantsgrippro, a registered brand operated by EZ Living Pte Ltd, we are committed to ensuring your complete satisfaction. We operate a transparent and efficient returns process designed to balance your consumer rights with our high standards of operational integrity.

1. Delivery and Transit Enquiries

We partner with premier international carriers, including DHL, FedEx, and UPS, to provide shipping services across Europe. Our standard transit timeframe is 5 to 12 calendar days.

To maintain transparency, we employ an automated tracking system. You will receive notifications at key milestones (e.g., dispatch, transit, and delivery). Should an order exceed our standard timeframe of 12 calendar days, we will initiate a formal investigation with the carrier. Based on the findings, we will determine the appropriate resolution, which may include a full refund or a replacement shipment.

2. Right of Withdrawal (14-Day Return Policy)

In full compliance with the European Consumer Rights Directive and the laws of the European Economic Area (EEA), our customers possess a statutory right to withdraw from their purchase.

• Eligibility: You may exercise this right within 14 calendar days of physical receipt of your goods, without the necessity of providing a reason.
• Condition of Returns: All returned items must be in their original packaging, unused, and in the same condition as received. We reserve the right to refuse returns that do not meet these criteria.
• How to Exercise Your Right: Please contact our administrative team at trouser@pantsgrippro.com to initiate a return. We will provide you with an authorisation notice and further instructions.
• Return Logistics: Upon authorisation, items must be sent to our processing facility at: 63 Jln Pemimpin, #02-09 Pemimpin Industrial Building, Singapore 577219.
• Responsibility for Costs: Unless the item is found to be defective or incorrectly delivered, the responsibility and cost for return shipping reside with the customer.

3. Damaged or Defective Items

Should an item arrive damaged or with a material defect, we are committed to a swift resolution.

• Notification: Please notify us immediately via email upon discovery of the issue.
• Proof of Condition: We require photographic evidence of the item’s condition. This allows us to assess the issue without requiring you to incur the inconvenience of shipping the damaged goods back to our facility.
• Resolution: Upon verification of your submission, we will, at our discretion, arrange for a full refund or a complimentary replacement shipment.

4. Refund Processing

Refunds are processed using the original method of payment (Visa, Mastercard, American Express, Apple Pay, Google Pay, or other electronic wallets).

• Timeline: Once a refund is approved and initiated by EZ Living Pte Ltd, the funds are returned to your original payment method. Please note that the time taken for funds to appear is dependent on your financial institution’s processing policies. Generally, customers can expect to see their refund reflected within 7 to 10 business days.

5. Corporate Information

For any enquiries regarding this policy, please reach out to our administrative team:

• Company Name: EZ Living Pte Ltd
• Registration Number: 200102050W
• Registered Office: 63 Jln Pemimpin, #02-09 Pemimpin Industrial Building, Singapore 577219
• Customer Enquiries: trouser@pantsgrippro.com
• Telephone: +65 62599928